Returns

Damaged in Transit

If your order arrives damaged during transit, please take clear photos of the damage, including photos of the outside of the packaging and the damaged product, and send these to us. You will then need to take the entire package and its contents to your local Australia Post outlet for inspection.

Australia Post will assess the damage and provide you with a case number. Please send us the case number so we can assist with the next steps.

Quality Issues

If you experience an issue with the quality or condition of your product, please contact us and provide details of the issue. We will assess the situation and work with you to find an appropriate solution.

Change of Mind Returns

We accept change-of-mind returns on silk pillowcases, beanies, hair towels and brushes.

To be eligible for a return, the item must:

• Be unused and unworn

• Have not been washed or laundered

• Be in its original condition and packaging

• Be free from makeup, skincare products, hair products, oils, stains, marks, odours, hair or any other signs of use

• Be free from any damage or wear

Please contact us before returning your item so we can provide return instructions.

Customers are responsible for the cost of return postage to Messycurl.

Return Inspection

All returned items are inspected upon arrival.

If the item meets our return requirements, we will process your requested refund or exchange.

If the item does not meet our return requirements, we will contact you. If you would like the item returned to you, you will be responsible for the return shipping cost. The item will be sent back once the shipping has been paid.